Return Instructions
Please follow the instructions on the return form included in your package and return your items within 30 days of receipt to the address below. Include your order # on the outside of the package.
Carmelita Couture Returns
Order # _________
456 Wyngate Rd
Wynnewood, PA 19096
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable, will be denied.
Carmelita Couture Returns
Order # _________
456 Wyngate Rd
Wynnewood, PA 19096
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable, will be denied.
Return Processing
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
Non-Returnable Items
The following items are non-returnable. Credit will not be issued for the following:
- All items purchased on sale.
- Intimates, bodysuits or swimwear.
Express Exchanges
FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we’ll waive the shipping fee.EXCHANGE VIA PHONE
- Contact Customer Care
- Please reference your order number and item that you will be returning
- We will place a new order with free shipping for the item you need exchanged
EXCHANGE VIA WEBSITE
- Place a new order online
- Contact Customer Care
- Please reference your old and new order number
- Customer Care will waive the shipping fee on your new order
Contact Carmelita Couture
305 310-0446 M-F 9:00AM – 5:00PM Eastern Standard
cmartell@carmelitacouture.com